Prospa Gold Coast Pty Ltd collects a wide range of personal information in the course of its operations, for purposes that are directly related to its core functions or activities. Prospa Gold Coast Pty Ltd collects personal information about you for the following reasons:
Prospa Gold Coast Pty Ltd collects personal information, which is given to us by you. You may do this because you wish to receive a particular service, or because you wish to give us feedback or make a complaint (see section 2 above).When Prospa Gold Coast Pty Ltd collects personal information from you, we will generally inform you of the reason the information is being collected and how we will use it (unless the reason for collection is self-evident).
If you use Prospa Gold Coast Pty Ltd’s digital services, Prospa Gold Coast Pty Ltd and its internet service provider will automatically gather information about your visits. This information is aggregated and is effectively anonymous to us. It helps us to improve our services by showing us what visitors do and don’t use. It also assists us in detecting any problems with our service. Information gathered includes: –
You should also be aware that any posts you make via social media on Prospa Gold Coast Pty Ltd platforms may be publically available and able to be found via search engines. Prospa Gold Coast Pty Ltd strongly recommends that all users become familiar with the privacy settings and terms of your social media accounts.
In some circumstances, Prospa Gold Coast Pty Ltd may source information about you which is on the public record, or can be requested from third parties. For example, when you apply for a job or internship at Prospa Gold Coast Pty Ltd, Prospa Gold Coast Pty Ltd will seek information from you directly, but may also collect information about you from third parties (including your previous employers and recruitment consultants).
Prospa Gold Coast Pty Ltd may use and disclose your personal information for the following purposes:
Prospa Gold Coast Pty Ltd may seek to re-publish content you provide to us. If data about your use of Prospa Gold Coast Pty Ltd’s digital services is de-identified, aggregated or otherwise made anonymous, Prospa Gold Coast Pty Ltd may collect, use and share that information for any purpose with third parties provided that in doing so we do not reveal any personal information and the use is related to Prospa Gold Coast Pty Ltd’s activities.
In providing and managing the services offered by Prospa Gold Coast Pty Ltd, Prospa Gold Coast Pty Ltd may need to make your information available to third party services and content providers, including providers of cloud services, website hosts, and other companies. These third parties may be located overseas in countries including the Japan, USA, Europe and Singapore.
Where possible, you may interact with Prospa Gold Coast Pty Ltd anonymously should you choose to do so. For example, if you wish to provide feedback without requiring a response from Prospa Gold Coast Pty Ltd, you will not be required to provide a full name or email address.
However, in some cases it will not be practicable to interact with you anonymously, or it may be impossible to provide the service you are requesting without some form of personal information. For example, if you wish to subscribe to a Prospa Gold Coast Pty Ltd email newsletter, an email address must be provided.
Individuals are entitled to obtain access to records that contain personal information about them, except to the extent that Prospa Gold Coast Pty Ltd is required or authorised to refuse access under any law of the Commonwealth that provides for access by persons to documents (e.g. the Freedom of Information Act 1982 (Cth)).
Individuals can obtain information regarding access to records that contain personal information about them by contacting the Senior Operations Manager (see Relevant Contacts below). Individuals may also seek the correction of any information held by Prospa Gold Coast Pty Ltd.
Prospa Gold Coast Pty Ltd will take reasonable steps to ensure that the personal information it holds is accurate, relevant to its purpose, up to date, complete and not misleading.
Depending on how we received your personal information, Prospa Gold Coast Pty Ltd may store it in electronic and hard copy format.
In some instances, including where you are using third party social media platforms to engage with Prospa Gold Coast Pty Ltd, these platforms are not under the control of Prospa Gold Coast Pty Ltd. If security is of concern to you, we encourage you to carefully consider the terms and conditions and security used by any third party platform.
If you think that an act or practice of Prospa Gold Coast Pty Ltd has interfered with your privacy you may make a complaint to Prospa Gold Coast Pty Ltd. You will need to identify yourself and provide your complaint in written form to address (see Relevant contacts below).
The Prospa Gold Coast Pty Ltd will investigate your complaint and will endeavour to provide a written response within 30 days of receipt of the complaint setting out Prospa Gold Coast Pty Ltd’s decision.
If you are dissatisfied with Prospa Gold Coast Pty Ltd’s response to your complaint you can take your complaint to the Office of the Australian Information Commissioner (see below). The Australian Information Commissioner may then investigate and attempt to conciliate the matter.
Telephone:+61 7 5641 2335
Post: Prospa Gold Coast Pty Ltd,
PO Box 717,
Surfers Paradise, QLD. 4217
Contact the Office of the Australian Information Commissioner (OAIC)
Contact details are set out on the OAIC website: http://www.oaic.gov.au/privacy/making-a-privacy-complaint
Telephone:Enquiries line: 1300 363 992
If calling from outside Australia call +61 2 9284 9749
Facsimile:+61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001