Terms and Conditions

Following are the terms and conditions which govern the use of Prospa Gold Coast website. These terms and conditions are intended to be legal and binding agreement between you (The Customer) and PROSPA GOLD COAST (The Company), details of which are set out below. By accessing and using this website, you acknowledge that you have read and reviewed the following terms and conditions and that agree to be bonded by them.

The supply of the service to the Customer by the Company, details of which are set out below.
The service provided by the Company includes supply products and pre/post care supports.

Procedure of purchasing products on this website is enter the products in the shopping cart, fill up the Customer’s information, tick a box to agree for this Terms and Conditions and finalised by click Submit Order. Once the order information is received, auto response of order confirmation email is sent out. Within 3 business days, the Company emails method of payment with information of total cost include shipping cost, payment due date and payment options.

The Company require a full payment by payment due date. Once the payment is received, the Company acknowledged it as confirmation of purchase. Payment option is given, and it is normally bank transfer or credit card payment. Any transaction fee may be charged by financial institution and it is the Customer’s responsibility.

If there is no specific note, the Company normally dispatch orders within 2 to 3 weeks. The Company does not responsible on delay in delivery nor accept cancellation due to this. The Company uses a variety of delivery services include Australia Post. The Company supply a tracking number with standard delivery service. Estimate delivery time is provided at the confirmation of dispatch products. During the transit period, the Company will not be held responsibility for late deliveries or loss or damage relating to unexpected delay on deliveries. The Customer to ensure enter the correct delivery address. The Company cannot take responsibility for lost delivery by incorrectly informed delivery address.

Prices are subject to change without notice. The Company holds special promotions time to time and price may be less than it was when purchase was processed. The Company does not compensate on price change by return product, refund nor credit. GST where applicable will be charged at the appropriate rate at time of sale.

If notified by email before a payment, the Company can accept order cancellations. Cancellation request over the phone is not accepted. Any cancellation or exchange request after the Company received a full payment will not be accepted.

The Company do not offer refunds under the following circumstances:

  • Simply change your mind
  • Make a wrong choice
  • Product has been used
  • Damage the products by using them in a way they were not meant to be used
The Company offers exchange or credit if the Company was notified by email within 7 days of receiving items under the following circumstances:
  • Faulty products
  • Incorrect product descriptions
  • Incorrect product received

All devises come with a 12 month manufacture warranty with a proof of purchase, except consumable accessories such as disposable earphones and neck straps. If the products are found to be faulty within 12 months due to a manufacturers fault, a return postage will be covered by the Customer. Once the return product is received by the Company, it will be assessed and notified if it repaired or replaced under warranty. If it replaced under warranty, the warranty period remain starts from the original purchased date. The warranty free from manufacturing defects in materials and craftsmanship for the duration of warranty period. The product is warrant based on the Customer to use it within Australia. This warranty is not applied if the product is found by the Company to be:

  • Wear and tear
  • Damaged or not maintained in a reasonable manner or as recommended in the user manual
  • Modified, altered, or used as part of any conversion kits, subassemblies or any configurations
  • Improperly installed contrary to instructions contained in the user manual
  • Repaired by someone other than authorised by the Company
  • Used in conjunction with any equipment, parts or a system not supplied by the Company

In case shortage of stock availability, replacement product may take a while to arrive. If the manufacture discontinued the product and not able to supply replacement the Company refund the cost of product.

The Company is no liable to the Customer for any further claims for damages not affecting the purchased items themselves.

All products are quality checked in Australia by the Company before dispatch. The Customer to be requested to inspect the products for fault and must notify the Company within 7 days of receiving the products should there be a fault.

Supply of products or service is effective until terminated by the Company. The Company may terminate the agreement at any time without notice to the customer in the following events:

  • Breach of these terms and conditions by the Customer
  • Payment not received by due date set by the Company
  • Disclosure of misconducts by the Customer

If you have read all the above, please tick the box and agreed on Terms and Conditions before submitting the purchase request.

Your Prospa Gold Coast Team